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Australian Government - Australian Communications and Media Authority

Make a report or complaint

Make your complaint heard by directing it to the right place.

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Television complaints

If you have seen something on TV that you think breaches a code, you must first complain in writing to the station that you saw it on.

If you have already made a complaint to the station, and have either not had a response within 60 days, or aren't satisfied with their response, you can make a complaint to the ACMA.

The ACMA cannot accept complaints about the quality or scheduling of programs, the content of advertisements, or advertising on the ABC.

If you have seen something that you think breaches a licence condition or a standard, you can make a complaint directly to the ACMA. Standards applicable to television include:

Not sure where to address your complaint? Find out more

The ACMA broadcasting complaints form can be downloaded here in PDF (57 kb) or Word (344 kb) formats.

Radio complaints

If you have heard something on the radio that you think breaches a code, the first thing to do is to make a complaint in writing directly to the station you heard it on.

If you have already made a complaint to the station and have either not had a response within 60 days, or aren't satisfied with their response, you can make a complaint to the ACMA.

The ACMA cannot accept complaints about the quality of programs or the accuracy of advertisements.

If you have heard something on radio that you think breaches a licence condition or standard you can make a complaint to the ACMA.

Not sure where to address your complaint? Find out more

The ACMA broadcasting complaints form can be downloaded here in PDF (57 kb) or Word (344 kb) formats.

Reception difficulties

The ACMA can provide advice as well as an investigation service. Assistance to investigate and diagnose reception problems can be obtained from the ACMA. Find out more

Email spam complaints

If you've received emails from an Australian business that you consider to be unsolicited, or if your request to unsubscribe from an email list wasn't actioned, you can make a complaint to the ACMA. Make a spam complaint

Internet complaints

If you've seen something on the internet that you think may be prohibited under the Broadcasting Services Act 1992, you can make a complaint to the ACMA.

The ACMA does not accept complaints about all internet content; some complaints may be better directed elsewhere. Find out more about internet content complaints

You can also make a complaint to the ACMA regarding prohibited internet gambling content. Find out more about internet gambling

Mobile content complaints

If you've received SMS or MMS that you consider to be unsolicited, or if your request to unsubscribe from an SMS or MMS list wasn't actioned, you can make a complaint to the ACMA. Make a spam complaint

You can also make a complaint about internet content viewed on your mobile phone. Make an internet content complaint

Telephone carrier or internet service provider complaints

Complaints relating to your carrier or service provider should be directed to them in the first instance.

If you are unsatisfied with the way your provider deals with your complaint, you should contact the Telecommunications Industry Ombudsmen.

Television or radio reception interference

The ACMA can provide a diagnostic and advisory service in relation to television and radio reception. Go to Better Television and Radio Reception

Access to digital television via satellite

Viewers experiencing difficulties gaining access to digital television broadcasting services via satellite may make a complaint. Make a satellite television access complaint

Interference to radiocommunications operated under an apparatus licence

Apparatus licence holders experiencing radiocommunications interference to licensed receivers should complete and submit form  R066.

 Interference to Mobile Telephone Networks (Network Operators’ Use Only)

Interference to radiocommunications operated under a spectrum licence

Spectrum licence holders experiencing radiocommunications interference to registered receivers should complete and submit ACMA form R111

Unlabelled or non-compliant equipment

If you have found electronic, electrical, radiocommunications or telecommunications products being supplied to the Australian market that are not labelled with the A-tick or C-tick, or you believe the product does not comply with the relevant standards, you can make a complaint to ACMA

Cabling complaints

Use this form to complain about (1) an unregistered cabler who is performing cabling work, or (2) cabling work that is not compliant with the Australian Wiring Rules standard. Make a cabling complaint

A telemarketing call or marketing fax

If you have received a telemarketing call or marketing fax after registering your number on the Do Not Call Register, or if you have received a telemarketing call or marketing fax that you believe may not comply with the provisions of the Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007, you can make a complaint to the ACMA

Complaints or feedback about ACMA's service

The ACMA welcomes client comment on the quality of its services. The ACMA accepts comments and complaints either orally or in writing, including by email. Find out more on the ACMA complaints/feedback page.

 

Last update: 23 January 2013 16:16