Numbering: Implications of Research into Consumer Issues – Consultation paper 4
During 2010 and 2011, the ACMA has been examining a range of aspects of telephone numbering arrangements. The first consultation paper in the ACMA's numbering work program, Numbering: Structure of Australia's telephone numbering plan, was released in October 2010. It set out the role that numbers have, and are likely to have, for the foreseeable future within communication networks. It outlined the evolution of the Numbering Plan and provided an overview of some of the technology, service and user pressures on the structure of the plan.
A second consultation paper (Numbering: Customer location information and numbering data) was released in January 2011 and a third consultation paper (Numbering: Allocation and charging of numbers) was released in March 2011.
This fourth consultation paper (Numbering: Implications of Research into Consumer Issues) is the final edition to the series and examines:
- What information consumers and SME's get from telephone numbers
- How they use that information
- Whether that information is currently important in managing their communication services
The ACMA is seeking written submissions on the matters raised in this consultation paper, both in response to specific questions raised and as otherwise considered relevant. Once submissions have been received, the ACMA will publish a directions paper that examines issues raised in consultation and identify where possible, the changes needed to improve the efficiency and effectiveness of the Numbering Plan and related numbering arrangements.
A copy of the paper can be found on the ACMA website in PDF or Word formats.
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|Consultation paper 4 (without Research report)||2.5 mb||2.3 mb|
|Research report||1.1 mb||1.1 mb|
The following submissions have been received in relation to Numbering: Implications of Research into Consumer Issues:
- 13 Saver
- Australian Communications Consumer Action Network (ACCAN) - PDF or Word
- Australian Pensioners and Superannuants Federation
- Attorney-General's Department
- Baston, Stan (Geelong Deaf Social Group, Victorian Deaf Society)
- Care Inc Financial Counselling Service
- Collective of Self Help Groups
- Commonwealth Ombudsman - 1st response, 2nd response
- Communications Alliance Ltd/Australian Mobile Telecommunications Association (CA/AMTA)
- Customer Underground
- Deafness Foundation
- Dept of Community Safety Qld
- Duncan, Ken
- Energy and water Ombudsman Victoria - 1st response, 2nd response
- Federation of Ethnic Communities' Councils of Australia (FECCA)
- Financial and Consumer Rights Council
- Financial Counselling Association Qld
- Financial Counselling Australia
- Isolated Children's Parents' Association of Australia
- National Emergency Communications Working Group – Australia & New Zealand (NECWG-A/NZ)
- National Ethnic Disability Alliance (NEDA)
- National Welfare Rights Network
- Northern Rivers Community Legal Centre
- NSW Council for Intellectual Disability
- Physical Disability Council of Victoria
- Redfern Legal Centre
- Ryan, Rhonda
- Salthouse, Susan
- Shoalcoast Community Legal Centre
- Skype Communications S.a.r.l.
- Springvale Community Aid and Advice Bureau
- Telecommunications Consumer Group SA
- Telecommunications Industry Ombudsman (TIO)
- Vaile, David (Cyberspace Law and Policy Centre, Faculty of Law, UNSW)
- Victoria Police
- Vision Australia
- Vodafone Hutchison Australia
- VON Europe
- Ward, Trevor
- Women's Legal Service NSW
The closing date for submissions was Friday 1 July 2011.
Members of the public and the industry are encouraged to make submissions by email to:
Or by mail to:
Manager, Numbering Project
Australian Communications and Media Authority
PO Box 13112
Melbourne, Victoria, 8010
Publication of submissions
In general, the ACMA publishes all submissions it receives.
The ACMA prefers to receive submissions which are not claimed to be confidential. However, the ACMA accepts that a submitter may sometimes wish to provide information in confidence. In these circumstances, submitters are asked to identify the material over which confidentiality is claimed and provide a written explanation for confidentiality claims.
The ACMA will consider each claim for confidentiality on a case by case basis. If the ACMA accepts a confidentiality claim, it will not publish the confidential information unless required to do so by law.
When can ACMA be required by law to release information?
Any submissions provided to the ACMA may be released under the Freedom of Information Act 1982. The ACMA may also be required to release submissions for other reasons including for the purpose of parliamentary processes or where otherwise required by law (for example a court subpoena). While the ACMA seeks to consult submitters of confidential information before that information is provided to another body or agency, the ACMA cannot guarantee that confidential information will not be released through these or other legal means.