Sender identification is mandatory

Any commercial electronic message you send must contain accurate identifying information about you, as the person or organisation that authorised the sending of the message. If this condition is not met, the message is classified as spam.

This information must remain correct and valid for at least 30 days after the message is sent.

Every commercial electronic message you send must:

1. clearly and accurately identify the individual or organisation who authorised the sending of the message. For example if your organisation gets a third party to send out messages on its behalf, the message must clearly identify the organisation on whose behalf the message is being sent – the correct legal name of the organisation or individual, and an Australian Business Number, where applicable.
2. include accurate information about how the recipient can contact your organisation, or you as an individual sender, for example, a physical or virtual address and a telephone number.

For more information on the key conditions of the Spam Act, visit the links below.

• Consent
  • Express consent
  • Inferred consent
  • Conspicuous publication
  • Cold calling
  • If recipients don’t object, is that consent
  • Can someone subscribe, or give consent, on another person's behalf?
  • Can I use pre-checked tick boxes to gain express consent?
  • Responding to a customer enquiry: do I have consent?
• Unsubscribe