The ACMA's role is to ensure the community is well informed about the communications products and services available to them. Use the links below to find consumer and community advice in the areas of broadcasting, the internet, telecommunications, and radiofrequency spectrum.
- Consumer alerts - Information relating to ACMA consumer alerts
- About consumer & community advice - The ACMA's role in consumer protection and community awareness
- Avoiding scams - Consumer information about scams
- Digital media literacy - The ACMA's role in the provision of information and advice to the community about communications matters and administration of a range of consumer protection measures
- Electromagnetic Radiation (EMR) & safety - Information for consumers, including a booklet and contact details
- Services in regional areas - Information about communications services in regional areas
- Visitors to Australia - The rules and regulations for bringing communications equipment to Australia
Broadcasting
- Digital television - Information about digital television
- Digital radio - The ACMA digital radio trials
- Reception & interference - What causes interference to your TV or radio reception
- Radio reception - Better television and radio handbook - identifying your interference problem
- Television reception - Improve your television reception
- Radio licensing & interference FAQ's - Information for amateur radio and CB operators
- Find radio & TV stations - Find contact details of radio and television stations Australia wide
- Broadcasters by postcode - Find broadcasters within a post code area
Internet
- Choosing an Internet Service Provider (ISPs) - Things to think about when choosing and ISP
- A guide to internet costs - The elements that add up to internet connection
- Internet risks - National regulatory scheme for intent content
- Getting the best connection - Things to consider before connecting to the internet
- Internet quality of service - General information about the Internet
- Internet technology guides - Useful guides to help with technical issues
- Internet Assistance Program - Helping dial-up users achieve faster and better internet
- Social Networking - Staying safe online
Telecommunications
- Choosing products & services - Things to consider before choosing a phone or mobile service
- Phone services - Fixed line and mobile servicesore
- Internet calls (VoIP) - Making phone calls over the internet
- Phone cards - Pre-paid and post-paid phone cards for mobiles and land lines
- Numbers & charges - Phone numbers described with words and charges for 13 numbers
- Your rights & safeguards - Access to standard telephone services for all Australians
- Access to services - The satellite phone subsidy scheme
- Safety, privacy & security - Information on unwanted calls, caller display and child safety tips
- Directory assistance & associated services - Operator assisted calls (national and international)
- Essential & emergency services - Phone numbers and information about services
- Mobile premium services fact sheet (HTM or PDF [128 kb]) - Information about mobile premium services
- Mobile premium services FAQ - Frequently asked questions about mobile premium services
- Consumer Consultative Forum (CCF) including the members only website (Consumer Consultative Forum Members Page) and ACCAN (the new consumer consultative body)
- The ACMA Communications Reports - ACMA's report providing an overview on the performance of the communications industry
- ACMAsphere editions - The ACMA's monthly newsletter
- Universal Service Obligation (USO) - The USO is the obligation placed on universal service providers to ensure that standard telephone services, payphones and prescribed carriage services are reasonably accessible to all people in Australia
- Internet Service Providers (ISP) and online content for the public and for industry
- Voice over Internet Provider (VoIP) - VoIP telephone services are provided by carriers and carriage service providers (CSPs) that use telecommunications networks to supply communications services to the public
- Network Reliability Framework (NRF) - The NRF is a safeguard for Telstra's residential and small business customers who have five lines or less
- Network regulation - ACMA regulates telecommunications networks through a series of codes
- Telecommunications service inquiries - The ACMA reports from special enquiries
- Wireless & cabling requirements - WLAN and cabling information
- Wireless LANs - Licence requirements and general information
- Phone & alarm cabling - Phone and alarm cabling and complaint handling
- Equipment standards & labelling - Self regulated arrangements with industry
- Bringing communications equipment into Australia - A-Tick and C-Tick information for visitors
- Bringing telecommunications equipment into Australia FAQ's - detailed information for visitors
- Telephones and power failure - Accessing emergency numbers in the event of a power failure
- The A-Tick - The symbol for phone products that meet ACMA safety and technical standards
Radiofrequency spectrum
- CB radio & interference - Citizen Band Radio and your audio equipment
- Radio equipment - Advice for people travelling to remote areas of Australia
- Citizen band radio - General information on channels and conditions of operation
- Distress beacons - What they are and how they work
- Comparison of radio equipment - Detailed chart comparing products
- Good operating practices for HF users - Recommended operating procedures for HF users
- Radio propagation - Bands and ranges, controls and antenna's
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