- Consumer fact sheets and information about the USO
- Media releases
- ACA reports and investigations
- Discussion papers
- Guidelines
- Forms (Eligible revenue portal)
- Consultants' reports
Consumer fact sheets and information about the USO
- Your Rights to a Telephone Service (updated 21 January 2003)
- Priority assistance - a rapid telephone repair and connection service (updated 19 September 2002)
- Untimed Local Calls and Upgraded Services for Remote Australia (updated 5 February 2003)
- Your Rights to an Interim or Alternative Service under the USO (updated 6 August 2002)
- Using Telstra Payphones (updated 27 May 2002)
- Customer Service Guarantee 2000 (No. 2) (updated 15 July 2002)
- Network Reliability Framework
- Frequently asked questions: Network Reliability Framework
Media releases
- Telecommunications services in remote Indigenous communities to be monitored (27 May 2004)
- The former Department of Communications, Information Technology and the Arts Media Releases
ACA reports and investigations
- The Universal Service Obligation-Payphones - Special Report No. 9 - October 2002 (released 1 November 2002)
- ACA report on the program to upgrade services in remote 'extended zones' of Australia (released 2 October 2002)
- ACA Investigation into the Provision and Maintenance of Telephone Services to the Boulding Family (released 14 March 2002)
Discussion papers
- Review of the Eligible Revenue Rules concerning Revenue Earned from Telecommunications Infrastructure (comments closed 11 February 2005) PDF (143 kb) and RTF (758 kb)
- Monitoring and Reporting on Quality of Service (comments closed 12 October 2001)
- Implementation of Universal Service Obligation Contestability Pilot Projects (comments closed 13 November 2000)
Guidelines
- Universal Service Obligation Contestability Guidelines (Version 1)
- Supplementary Information on USO Contestability Pilot Areas
