The universal service obligation (USO) requires Telstra to ensure that payphones are reasonably accessible to all people in Australia on an equitable basis. The former ACA released its report examining Telstra's performance in meeting this obligation.
The report examines:
- the importance of payphones in Australia
- the global decline in the penetration of payphones
- Telstra monitoring of payphone performance and
- the findings of an independent audit of 501 Telstra payphones.
For key issues raised in the report see the media release Most payphones fully functional but repair times need to improve.
Special Report No. 9: The Universal Service Obligation-Payphones is available to download:
ISSN 1443 - 0428
ISBN 0 642 78322 5