All complaints are taken seriously (except for frivolous and vexatious ones) and are acknowledged in writing.
If we find that your complaint is not covered by a code of practice, a licence condition or a standard, we may not be able to take your complaint any further. If this is the case, we will tell you so and if possible advise you who else may be able to help you.
For more information about whether your complaint can be handled by ACMA, go to Complaints ACMA does not handle.
If your complaint is one that ACMA can handle, we will consider the information that you have provided, and gather information ourselves from as many sources as necessary, including the station which broadcast the material of concern to you.
When we have all the information we need, we will assess your complaint against the rules. You will be notified of the outcome when the investigation is completed.
ACMA publishes most investigation reports on its website and includes a summary in its monthly newsletter and Annual Report. A media release may also be issued. ACMA’s usual practice is to not use a complainant’s name in an investigation report. However, complainants need to be aware that some details of the complaint may receive publicity, regardless of whether a breach is found.
Further information about ACMA’s investigations.