The ACMA Communications report 2010–11 fulfils the ACMA’s statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Broadband, Communications and the Digital Economy on significant matters relating to the performance of carriers and carriage service providers (CSPs) with particular reference to consumer satisfaction, consumer benefits and quality of service.
The report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee, the provision of emergency call services and compliance with codes and standards.
The ACMA Communications report 2010–11 provides a discussion on the developments in broadcasting, internet, radiocommunications and telecommunications industries and also examines how Australians are using digital communications and media to participate in the digital economy. In particular, a descriptive analysis of consumer benefits has been undertaken with commentary centring on the benefits that consumers and citizens are deriving from participation in the digital economy.
To complement the Communications report 2010–11, the ACMA has developed a suite of targeted reports. These three reports are aimed at the broader community and are designed to inform Australians about convergence and the digital economy and how they impact on communications and media services:
- Report 1—E-commerce marketplace in Australia: Online shopping
- Report 2—Converging communications channels: Preferences and behaviours of Australian communications users
- Report 3—The emerging mobile telecommunications market in Australia
Data in the Communications report 2010–11 and complementary report series are drawn from a range of sources including information reported by industry to the ACMA, the ACMA's research using third-party public sources and commissioned surveys and analysis.
The report was tabled in Parliament on 12 December 2011.
Download the report—in full
Download the report—by section/chapter
- Chairman's foreword (102 kb)
- Executive summary (123 kb)
- Key indicators—At a glance (155 kb)
- Chapter 1—The Australian communications and media market (2.5 mb)
- Chapter 2—National interest issues (493 kb)
- Chapter 3—Telecommunications consumer safeguards and quality of service (2 mb)
- Chapter 4—Broadcasting industry performance in meeting regulatory obligations (477 kb)
- Chapter 5—Consumer benefits from participating in the digital economy (1.1 mb)
- Glossary (136 kb)
- Index (149 kb)