Making complaints or giving feedback
The ACMA welcomes feedback on the quality of its services. If you are not happy with the ACMA’s client service, please let us know so that we can address the issue.
Complaints or feedback about an ACMA service can be made by filling in the online ACMA complaint/feedback form.
The ACMA undertakes to keep complainants informed of the progress of their complaints.
If you are not happy with our response or the way that your complaint has been handled, you may contact the Commonwealth Ombudsman.
You can contact the Ombudsman by telephone on 1300 362 072 for the cost of a local call or use the online complaints form at www.ombudsman.gov.au.
Concerns or complaints about an ACMA decision will not be considered as part of this process. For information on appeal rights regarding ACMA decisions, please refer to the ACMA website or request information from the staff member you have been dealing with. Please also refer to our Client service charter.