Consumer Consultative Forum – 2009 Meetings

Meeting No 8, 30 October 2009

• Agenda
• Action items from last meeting
  • Preparing for the broadband world: Fostering consumer confidence through collaboration and partnerships - Research undertaken by the University of Western Sydney and Communications Alliance
  • Item 3a - ACCAN seminar registration
  • Item 4 - Telstra and customer service, Jules Scarlett (2.1 mb)
  • Item 5 - The ACMA’s research program, Linda Caruso
  • Item 6 - Consumer safety issues in relation to the internet (ISOC-AU) – 2 papers
    • Consumer reports webwatch guidelines
    • Consumer safety issues
  • Item 8 – Regulatory developments overseas downloads and accessible content (MAA)
• Minutes

Meeting No 7, 15 May 2009

• Agenda
• Action Items from last meeting
  • Action item 4.2 - CCF processes - the web page and other publicity
  • Action item 6.5 - Roadblocks to accessible downloads (MAA)
  • Item 5 - Consumer behavioural economics
  • Item 6 - Consumer swareness - The way forward
  • Item 7.1 - ACCAN (DBCDE)
  • Item 7.2 - Independent disability equipment program (DBCDE)
  • Item 7.3 - Review of Consumer codes (DBCDE)
  • Item 7.4 - National broadband network (DBCDE)
  • Item 8 - Consumer dialogue 2009 (no paper)
  • Item 9 - Other business (o paper)
• Minutes

Meeting No 6, 19 February 2009

• Agenda
• Action Items from last meeting
  • Item 4 - Downloads and accessible content
  • Item 5 - Issues for consumers and emergency services
  • Item 6 - ASIC and consumer education strategy
  • Item 7 - Capped plans
  • Item 8 - Broadband switching
• Minutes

Minutes from 2010 CCF meetings

Back to Consumer Consultative Forum members page