Level 3: Individual services
Level 3 of the NRF is primarily designed to reduce the number of services experiencing a high level of recurrent faults and in so doing, improve the overall reliability of the network for these customers. Telstra is required to take pre-emptive action to prevent individual services from experiencing:
- four or more faults in a rolling 60-day period - a level 3(a) breach; or
- five or more faults in a rolling 365-day period - a level 3(b) breach.
Telstra must report any services that fail to meet these thresholds to the ACMA, along with details of the faults, what was done to repair them, and what remediation action will be done to ensure the recurrent faults do not occur again. The ACMA may require Telstra to submit a new plan for remediating a service if the ACMA does not believe Telstra's proposal is sufficient.
A service which breaches the Level 3 thresholds will undergo remediation, followed by a monitoring period of eight months. If faults occur during the monitoring period that are assessed as related to the faults that caused the initial contravention of Level 3 of the NRF, Telstra is required to re-examine its remediation and consider further remediation of the service.
Level 3 performance data
The Level 3(a) graph below shows the number of services experiencing four or more faults in a rolling 60-day period from October 2006.
The Level 3(b) graph below shows the number of services experiencing five or more faults in a rolling 365-day period from October 2006.
Note that a comparison of the number of services reported under Level 3 is only considered from October 2006 due to the commencement of new NRF licence conditions.
Further information on Telstra's obligations under the NRF is available from the ACMA's Industry Monitoring Section.