The ACMA can provide advice as well as an investigation service. Assistance to investigate and diagnose reception problems can be obtained from the ACMA by:
For analog TV and radio interference
- indicating on the Analog TV and radio interference - Request for investigation (ACMA form R004) that you have independently engaged a service person/antenna installer on your own accord, who has advised that the source of interference is other than your home or premises, is not power line interference and is beyond your ability to control;
- indicating on the Analog TV and radio interference - Request for investigation (ACMA form R004) that after reading the Better Television and Radio Reception publication you believe the interference is not power line interference, is outside your control and your neighbours (at least three neighbours who are not sharing a common antenna system with you) who are also experiencing the same interference.
For digital TV and radio interference
Indicating on the Digital TV and radio interference- Request for investigation form (ACMA form R202) that you have independently engaged a local antenna installer on your own accord, who has advised that the problem is the result of external interference ( other than your home or premises), is not power line interference and is beyond your ability to control.
A list of Australian Government endorsed antenna installers can be viewed at the Department of Broadband, Communications and the Digital Economy website Are you READY for digital TV?
The ACMA offers an investigatory and diagnostic service only. The repair or replacement of faulty or interference-susceptible equipment is the responsibility of the owner of the equipment.
If your region is scheduled to transition to Digital TV within 6 months, the ACMA will not investigate requests in regard to interference to reception of analog TV in that area. Information about digital television switchover is available on the Are you READY for digital TV? website or the information line on telephone 1800 201 013.
Information about interference from CB and amateur transmitters
The ACMA’s Broadcast reception affected by Amateur or CB radio transmission has information about resolving interference problems between television or radio receivers and CB or amateur transmitters.
The ACMA provides a diagnostic and advisory service only. Resolution of interference problems is the responsibility of the affected parties, except where there are breaches of the Radiocommunications Act 1992 and Telecommunications Act 1997.
Rectifying many interference problems will require the assistance of qualified trades people, particularly where mains voltages or working at heights is involved. If you require their services, you should be aware of the skills of the trades people you plan to employ.
Contact details for relevant industry associations can be found in your local services telephone directory.
To contact your electricity supply company or authority, look at your latest electricity account or local phone book for the address or phone number.