Universal service regime

Telecommunications service inquiries

• Telecommunications service inquiries
  • Telecommunications Service Inquiry 2000
  • Regional Telecommunications Inquiry 2002 (RTI)
    • RTI - Recommendation 2.9 progress report - Index page
    • Fixed telephone services
    • Pair gain systems
    • Payphone services
    • Mobile phone services
    • Internet Assistance Program (Rec 4.1)
    • Internet Assistance Program (Rec 4.2) 
    • Remote Indigenous communities
    • Consumer safeguards and monitoring and reporting
    • Regular reviews of regional telecommunications services

Universal service obligation

• Universal service obligation
  • Eligible revenue portal
  • Services provided under the USO
  • Section 23 register (Register of approved plans & determinations)
    • Marketing Plans and Policy Statements
  • Funding of the USO
    • 2011-12 USO Subsidies and Funding arrangements
    • 2010-11 USO Subsidies and Funding arrangements
    • 2009-10 USO Subsidies and Funding arrangements
    • 2008–09 USO Subsidies and Funding arrangements
  • Contestability arrangements
    • Supplementary information on USO contestability pilot areas
    • USO contestability guidelines
    • Implementation of universal service obligation contestability pilot projects
  • USO arrangements in the extended zones
    • Guidelines for the zone allocation of new customers
    • Upgrade services in remote ’Extended Zones’ of Australia report
    • Extended zones FAQs
    • Untimed calls at local call rates and upgraded services for remote Australia
  • Further USO information
    • Your rights to a telephone service fact sheet
    • Priority assistance – a rapid telephone repair and connection service fact sheet
    • Your rights to an interim or alternative service fact sheet
    • Using Telstra payphones fact sheet
    • Customer Service Guarantee Standard 2000 (No. 2) fact sheet
    • Network Reliability Framework fact sheet
    • Network Reliability Framework FAQs
    • Payphones - Special Report No. 9 - October 2002
    • Investigation into the provision and maintenance of telephone services to the Boulding family
    • Monitoring and reporting on quality of service
  • USO archive
    • USO discussion papers & other documents
      • Investigation into Telstra's performance under the Customer Service Guarantee (CSG) and the USO
      • Calculation of the intangible potential benefits of being the universal service provider
      • Universal Service Plan review
      • Digital Data Inquiry report
      • 1999 Review of Telstra's Universal Service Plan
  • Payphones
    • Payphones overview
      • Removals
      • Relocation
    • Payphone reports
      • No. 5 - March 2000 The Universal Service Obligation-Payphones
      • No. 7 - February 2001 Quality of service of Telstra operated payphones
      • No. 9 - October 2002 The Universal Service Obligation-Payphones
      • No. 9 – The Universal Service Obligation–Payphones October 2002
    • Review of Payphone Policy 2003
      • Payphone review consultation
      • Payphone review summary
  • Network Reliability Framework (NRF)
    • RTI – Network Reliability Framework: Level 1: Geographical field service areas
      • Network Reliability Framework: Field service area maps
    • RTI – Network Reliability Framework: Level 2: Localised area performance
      • NRF Level 2 RFI table
    • RTI - Network Reliability Framework: Level 3: Individual services
  • Review of interim & alternative services
  • Local presence plan