If an issue about your premium service remains unresolved, after you have contacted your content supplier, you can lodge complaints with the following appropriate agencies:
Consumer protection agencies
Telecommunications Industry Ombudsman (TIO)
If you have not been able to resolve a billing issue with your content supplier you can refer the matter to the TIO. For more information or to lodge a complaint visit the TIO website at www.tio.com.au or phone 1800 062 058.
Australian Communications and Media Authority (the ACMA)
To lodge a complaint about SPAM go to www.spam.acma.gov.au.
If you are concerned about inappropriate or offensive content in a premium SMS message, you can lodge a complaint through the ACMA’s online complaints facility at www.acma.gov.au/hotline.
Australian Competition and Consumer Commission (ACCC)
The ACCC administers the Competition and Consumer Act 2010 which prohibits misleading or deceptive conduct. If you think an advertisement for a premium service might be deceptive or misleading, you can contact the ACCC on 1300 302 502 or visit www.accc.gov.au.
The ACCC also has a range of publications available to help consumers understand their rights and obligations.
