Media release 32/2013 - 27 May
The Australian Communications and Media Authority has warned service provider Southern Cross Telco (SCT) for incorrectly emailing invoices to more than 1,000 customers who weren’t the account holder.
SCT informed the ACMA about the bill run error in January 2013. The ACMA found the company contravened the Telecommunications Consumer Protection Code (the TCP code) by making unauthorised disclosures of personal information and failing to have robust security and storage procedures in place to protect customers’ privacy.
SCT notified all impacted customers of the error and took swift action to prevent a similar incident happening in the future, and has since strengthened its billing practices.
The ACMA views this outcome as an excellent example of a telco taking a proactive and collaborative approach to improving compliance with the TCP code.
Since the new code was registered in September, the ACMA has actively monitored compliance by the telco sector.
For more information or to arrange an interview, please contact: Blake Murdoch, on (02) 9334 7817, 0434 567 391 or firstname.lastname@example.org.