Integrated Public Number Database (IPND) | ACMA

Integrated Public Number Database (IPND)

The IPND is an industry-wide database containing all listed and unlisted public telephone numbers. It was established in 1998 and is managed by Telstra under the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997 (the licence conditions). It is a critical source of information for emergency and law enforcement purposes.

The ACMA’s role

The Australian Communications and Media Authority (the ACMA) has a compliance monitoring and enforcement role in relation to the IPND. The ACMA conducts regular audits and investigations to identify potential breaches of IPND obligations. A key focus of the ACMA’s compliance activity is to improve the quality of address data provided to the IPND. This is of critical importance because inaccurate address data in the IPND:

  1. could delay emergency response
  2. has implications for the implementation and operation of telephony-based emergency warning systems
  3. could impair or compromise efficient lines of investigations by law enforcement and national security agencies

Legislative requirements

Part 4 of Schedule 2 of the Telecommunications Act 1997 sets out service provider rules in relation to the IPND. Under these rules, carriage service providers (CSPs) that supply a carriage service to an end-user of a public number must provide the public number and the associated customer data to the IPND Manager.

CSPs are also obliged to comply with the Telecommunications (Emergency Call Service) Determination 2009. This includes ensuring the information given to the IPND Manager is at all times accurate.

The data in the IPND may only be accessed from the IPND Manager for approved purposes as specified in Telstra's Carrier Licence Conditions, or as allowed by Part 13 of the Telecommunications Act 1997. These are:

  1. the operation of the emergency call service or assisting emergency services
  2. assisting enforcement agencies or safeguarding national security
  3. providing directory assistance services
  4. providing operator services or operator assistance services
  5. the publication and maintenance of public number directories
  6. providing location dependent carriage services
  7. the provision of telephony-based emergency warning systems
  8. undertaking approved research
  9. assisting the ACMA to verify the accuracy and completeness of information held in the IPND

Stored information

Telstra’s Carrier Licence Conditions and the IPND Code require that the IPND contain certain information in relation to each public number of a customer of each CSP, including:

  1. the public number
  2. the name of the customer
  3. the name of the CSP
  4. the service address of the customer
  5. an alternate address flag to indicate that a service may not be at the customer’s service address recorded in the IPND (for example, this can apply to calls made from a local service connected to a PABX, or when using nomadic services such as VoIP)
  6. if the alternate address flag is set to ‘True’, a contact name and number for the customer
  7. whether the service is unlisted or listed
  8. for listed services, the name and address of the customer to appear in public number directories
  9. whether the telephone service is to be used for government, business, charitable or private purposes – if practicable
  10. the type of service (for example, fixed, mobile, payphone or premium services)

Last updated: 25 May 2016