The ACMA

Infrastructure

The NBN and industry

Technical standards for customer telecommunications equipment

Disclaimer: This webpage is currently under review, pending the introduction of new Government policy. Some content may not be current. You should not rely solely on this information.


The ACMA is responsible for making standards for customer equipment used to access telecommunications networks. These standards specify that equipment must meet certain requirements (generally related to safety, interoperability with standard telephone services, network integrity and access to the emergency call service) in order to be connected to the telecommunications network. With the exception of interoperability with standard telephone services, compliance with applicable standards does not guarantee compatibility with a service provider’s network or equipment.

Customer equipment may also need to comply with the applicable technical requirements for electromagnetic compatibility (EMC) and electromagnetic radiation. Devices must be labelled to show compliance with these standards.

For single dwellings to be connected to an NBN service, NBN Co will be installing a premises connection device (PCD) on an external wall of each dwelling. A network termination device (NTD) will also need to be installed usually inside the dwelling. The NTD is also installed by NBN Co, and remains the property of NBN Co after installation. The NTD is not customer equipment. However, the NTD may be subject to EMC and EMR requirements.

Customers are advised that some customer equipment and ‘over-the-top’ services (such as medical alarms and security alarms and monitoring services and EFTPOS machines) that currently operate over Telstra’s copper network may not work over the NBN. Customers are advised that it is very important that they check with both their service provider and the relevant equipment manufacturers that these services will continue to work effectively after migration to the NBN.

More information about customer equipment standards is available from the ACMA’s website.

Last updated: 17 June 2014

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