VoIP for service providers | ACMA

VoIP for service providers

VoIP services are provided by carriers and carriage service providers (CSPs) using telecommunications networks to supply communications services to the public.

The ACMA has classified VoIP services into four types:

  1. Peer to peer – internet only, calls do not use the traditional telephone network, the public switched telephone network (PSTN)

  2. VoIP Out – a service where calls can be made from the VoIP network to the PSTN

  3. VoIP In – a service which allow calls to be made from the PSTN to the VoIP service using a telephone number

  4. Two way – a service which allows calls to be made both ways between the VoIP service and the PSTN using telephone numbers.

A carrier licence is needed if you are installing your own transmission lines or radio facilities.

CSPs have a number of legal obligations, which are set out in the Telecommunications Act 1997 and the Telecommunications (Consumer Protection and Service Standards) Act 1999.

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Last updated: 26 September 2016