The ACMA

Carriers and service providers

Prepaid mobiles

Verifying at time of sale

Before activating a prepaid mobile carriage service, a CSP must obtain certain information from the purchaser and verify identity in accordance with Part 4 of the Determination.

The information a CSP needs to obtain varies, depending on whether the purchaser is acquiring the service as an individual or on behalf of an entity (company or business).

If a CSP uses an authorised party to sell prepaid mobile services (including SIMs) on its behalf, it must ensure that the authorised party acts in a manner that enables the CSP to comply with its obligations under the Determination. If an authorised party is used, the CSP is ultimately responsible for complying with the requirements of the Determination. 

Click here for identity-checking requirements when a CSP is obtaining information and verifying identity at the time of activation.

What information must be obtained?

For an individual

  • The name and residential address of the purchaser.
  • If known, the intended use of the prepaid mobile service (for example, for government, business, charitable or private purposes).
  • The number of other activated prepaid mobile services (if any) supplied to the purchaser.

For an entity (company or business)

  • The name and business address of the entity. 
  • At least one of the following numbers:
    • the ABN (if any) of the entity
    • the ACN (if any) of the entity
    • the ARBN (if any) of the entity.
  • The name of the individual purchasing the prepaid mobile service on behalf of the entity and evidence of his or her authority to purchase the service (for example, the original document stating that the individual is an employee of the entity).
  • If known, the intended use of the prepaid mobile service (for example, for government, business, charitable or private purposes).
  • The number of other activated prepaid mobile services (if any) supplied to the entity.

How does payment method affect verification?

The verification of a purchaser that a CSP (or its authorised party) must undertake will depend on the method of payment. 

Paying by credit or debit card

If the purchase is made with a credit or debit card, and the purchaser has advised the CSP they have fewer than five prepaid mobile services activated, no additional identity verification is required. 

If the purchaser has five or more activated prepaid services as a result of the current purchase, the CSP must ask to sight additional documents—two Category A documents (each of a different kind) or one Category A and two Category B documents (each of a different kind). These documents must be current and they are described in Schedule 2 of the Determination.

Paying by another method

If the purchase is made with cash, a cheque or a stored value card, the CSP must ask to sight one Category A document or two Category B documents (each of a different kind). These documents must be current and they are described in Schedule 2 of the Determination

The term ‘stored value card’ is defined in section 1.4 of the Determination. For additional information, refer to the Explanatory Statement

If the purchaser advises they will have five or more activated prepaid services as a result of the current purchase, the CSP must sight two Category A documents (each of a different kind) or one Category A and two Category B documents (each of a different kind). These documents must be current and they are described in Schedule 2 of the Determination

Record-keeping requirements are outlined in Part 7 of the Determination. 

Background

The Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Determination 2013 sets out rules that require CSPs to verify the identity of purchasers and service activators of prepaid mobile services. A range of identity verification methods is available to CSPs. CSPs can choose which method/s they use to verify the identity of purchasers or service activators, but must do so in accordance with the rules set out in the Determination. 

Last updated: 18 May 2016

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