New streamlined identity checking requirements for prepaid mobile services | ACMA

New streamlined identity checking requirements for prepaid mobile services

Issue for comment 20/2013 - 15 May

Submissions received

The consultation period has now closed. The following submissions are available below.

Background

The Australian Communications and Media Authority is seeking public comment on proposed regulatory changes that aim to establish a more efficient and effective set of identity verification requirements for prepaid mobile carriage services.

The proposed new requirements are set out in the draft Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Telecommunications Services) Determination 2013.

Accurate information from customers of prepaid services supports law enforcement and national security agencies in their investigations and assists timely responses by emergency services organisations (police, fire and ambulance services) to Triple Zero (000) emergency calls from prepaid services.

The key proposed change is to allow carriage service providers (CSPs) to verify a person’s identity information through a range of new methods, including government online verification services such as the Document Verification Service (DVS).

The new methods have been proposed by an industry and government working group as part of a review led by the Department of Broadband, Communications and the Digital Economy (DBCDE). In February 2013, the Minister for Broadband, Communications and the Digital Economy wrote to the ACMA supporting the outcomes of this collaborative effort and the development of the necessary regulatory changes.

The proposed changes are intended to result in:

  • improved convenience and privacy for consumers
  • more efficient and effective processes for industry
  • more accurate and timely information for law enforcement and national security agencies.

The consultation paper can be downloaded in PDF and Word (.docx) formats. A copy of the draft determination is available in PDF and Word (.docx) formats.

Submissions

The ACMA invited comment on the proposed Determination. Submissions can be made:

By email: prepaidmobiles@acma.gov.au

By mail:
Manager, National and Community Interests
Australian Communications and Media Authority
PO Box 13112, Law Courts
Melbourne, Victoria, 8010

The closing date for submissions was 5pm, Monday 10 June 2013.

Please direct any queries about the consultation paper to prepaidmobiles@acma.gov.au or via telephone to the Manager, National and Community Interests on (03) 9963 6950.

Media enquiries should be directed to Blake Murdoch on (02) 9334 7817 and 0434 567 391 or by email to media@acma.gov.au.


Publication of submissions

In general, the ACMA publishes all submissions it receives.

The ACMA prefers to receive submissions that are not claimed to be confidential. However, the ACMA accepts that a submitter may sometimes wish to provide information in confidence. In these circumstances, submitters are asked to identify the material over which confidentiality is claimed and provide a written explanation for the claim.

The ACMA will consider each confidentiality claim on a case-by-case basis. If the ACMA accepts a claim, it will not publish the confidential information unless authorised or required by law to do so.

Release of submissions where authorised or required by law

Any submissions provided to the ACMA may be released under the Freedom of Information Act 1982 (unless an exemption applies) or shared with other Commonwealth Government agencies under Part 7A of the Australian Communications and Media Authority Act 2005. The ACMA may also be required to release submissions for other reasons including for the purpose of parliamentary processes or where otherwise required by law (for example, under a court subpoena). While the ACMA seeks to consult submitters of confidential information before that information is provided to another party, the ACMA cannot guarantee that confidential information will not be released through these or other legal means.

Effective consultation

The ACMA is working to enhance the effectiveness of its stakeholder consultation processes, which are an important source of evidence for its regulatory development activities. To assist stakeholders in formulating submissions to its formal, written consultation processes, it has developed a guide called Effective consultation: A guide to making a submission. This guide provides information about the ACMA's formal, written, public consultation processes and practical guidance on how to make a submission.

Last updated: 15 September 2016