The ACMA

Carriers and service providers

Obligations

USO obligations

The universal service obligation (USO) is the obligation placed on universal service providers to ensure that standard telephone services, payphones and prescribed carriage services are reasonably accessible to all people in Australia on an equitable basis, wherever they reside or carry on business. This includes services for people with a disability, as covered under the Disability Discrimination Act 1992.

As the primary universal service provider (PUSP) Telstra is responsible for the USO in Australia. Information on Telstra's USO website indicates how Telstra intends to fulfill its PUSP obligations, including fulfilling its obligations to people with a disability, people with special needs and eligible priority customers.

The losses from supplying loss-making services in the course of fulfilling the USO are to be shared among carriers.

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Last updated: 25 May 2016

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