Emergency Call Service Consultation Papers | ACMA

Emergency Call Service Consultation Papers

In August 2009, the Australian Communications and Media Authority (the ACMA) reviewed the current Emergency Call Service (ECS) arrangements, and proposed to make a new instrument, the draft Telecommunications (Emergency Call Service) Determination 2009 (the draft 2009 Determination).

The ACMA released the draft 2009 Determination for comment and an accompanying consultation paper which seeks to provide further information on the main changes in the draft instrument. Access the key documents below:

  1. Consultation Paper – Proposed Amendments to Emergency Call Service arrangements - PDF (91 kb) or Word (901 kb)

  2. Draft Telecommunications (Emergency Call Service) Determination 2009 - PDF (435 kb) or Word (195 kb)

  3. Media release – The ACMA seeks public submissions on new Emergency Call Service Determination

Below are the submissions that were received:

Emergency Call Services and VoIP

In July 2007, the ACMA sought comment on the proposal to amend the Telecommunications (Emergency Call Service) Determination 2002 (the Determination) in relation to Voice over Internet Protocol (VoIP) services. The proposed key changes are designed to clarify that the Determination applies to two-way and dial-out only VoIP services, and that providers of such services must provide free of charge access to the Emergency Call Service. Two-way VoIP services must also be flagged in the integrated public number database so that the emergency service operator will know to ask the caller for location information.


Last updated: 13 September 2016