Telemarketer learns the cost of Do Not Call breaches | ACMA

Telemarketer learns the cost of Do Not Call breaches

MR 2/2013 - 4 January 2013

Call centre operator, Service Stream Solutions, has paid a $110,000 penalty and entered into an enforceable undertaking after the Australian Communications and Media Authority found it made telemarketing calls to numbers listed on the Do Not Call Register.

The ACMA investigation found the numbers were incorrectly included on a Service Stream Solutions' calling list used during a 10 week campaign arranging installations for energy-saving products. The problem was not identified because the list wasn't re-checked against the register. Calling lists should be checked against the register every 30 days.

Service Stream Solutions has undertaken to comply with the Act by:

  • engaging an independent consultant to review its calling list processes
  • training all its telemarketing staff about their Do Not Call obligations
  • auditing and reporting on the compliance of its future telemarketing campaigns.

Service Stream Solutions provides call centre services to a range of organisations and government agencies. It also operates the Do Not Call Register on behalf of the ACMA.

The ACMA's investigation findings relate solely to Service Stream Solutions' own telemarketing business. As a consequence, this matter has not had, and does not have, any impact on the operation of the register.

More information about the register is available at www.donotcall.gov.au.

For more information or to arrange an interview, please contact: Blake Murdoch on (02) 9334 7817, 0434 567 391 or media@acma.gov.au.

Last updated: 31 January 2014