ACMA media release 37/2013 - 4 June
The Australian Broadcasting Corporation (ABC) breached its captioning obligations during two television programs, At the Movies and Gruen Planet, broadcast on 22 August 2012 and 17 October 2012 respectively.
Under the Broadcasting Services Act 1992, national television broadcasters must provide a captioning service for television programs broadcast during designated viewing hours (currently 6pm to 10.30pm).
Investigations by the Australian Communications and Media Authority found the ABC failed to provide the service required for the two programs, as the live captions that were broadcast were not adequately synchronised with pictures on the screen. There were also problems with inaccurate and missing captions.
The ACMA recognises the importance of captioning for viewers who are deaf or hearing impaired. It is essential captions are meaningful to viewers reliant on them, regardless of the captioning method (live or pre-prepared).
The ACMA has been developing a captioning quality standard to provide clarity for broadcasters and viewers alike, on the standard of captioning service required. The Standard will be released shortly.
For more information or to arrange an interview, please contact: Emma Rossi, Media Manager, (02) 9334 7719 and 0434 652 063 or firstname.lastname@example.org.