Different types of VoIP services | ACMA

Different types of VoIP services

VoIP telephone services are provided by carriers and carriage service providers (CSPs) that use telecommunications networks (for example: ADSL, cable TV and broadband wireless) to supply communications services to the public.

CSPs have a number of legal obligations, which are set out in the Telecommunications Act 1997 and the Telecommunications (Consumer Protection and Service Standards) Act 1999.

The ACMA has classified VoIP services into four types:

  1. Peer to peer—internet only, calls do not use the traditional telephone network, the public switched telephone network (PSTN)

  2. VoIP Out—a service where calls can be made from the VoIP network to the PSTN

  3. VoIP In—a service which allow calls to be made from the PSTN to the VoIP service using a telephone number

  4. Two way—a service which allows calls to be made both ways between the VoIP service and the PSTN using telephone numbers.

Generally the telecommunications regulatory framework only applies to service types b, c and d.

In this section you can find information about:

VoIP and emergency calls 

The Integrated Public Number Database (IPND)

Applying for VoIP numbers

Local number portability

VoIP legislation, codes and standards

VoIP compliance and monitoring


Last updated: 26 September 2016