I’m thinking of switching service providers | ACMA

I’m thinking of switching service providers

If you are thinking of switching providers, check with your provider whether you are in a contract and if so, if there are any early termination fees. You may be gathering information about other services from a wide range of sources, including advertising on websites, in newspapers, magazines and brochures. Advertising must be clear, accurate, and not misleading.

You may want to compare the services that are available to you, including key features such as pricing. There is a range of information you can use to do this.

From 1 March 2013, the provider has to give you a ‘Critical Information Summary’ before you agree to buy the service. This document contains key terms and conditions. The provider must also make available the contract relevant to the service on its website.

Choose carefully, as often there is no cooling-off period. This means you cannot change your mind once you have agreed to buy the service. You might even feel more comfortable having a friend, relative or other trusted representative talk with the provider on your behalf.

Before agreeing to provide you with a service, the provider may undertake a credit assessment.

If you switch providers, hopefully you will have a good experience. However, if things go wrong, assistance is available.


Last updated: 20 February 2017