How ACMA handles broadcasting complaints
The ACMA takes all valid complaints seriously. All complaints are acknowledged in writing.
The ACMA can only help if your complaint is covered by a:
The ACMA will:
consider the information you provide
gather information from other sources if necessary
get more information from the broadcaster concerned
assess your complaint against the rules
notify you of the outcome
Most investigation reports are published:
on the ACMA website
in the Annual Report (summary only)
The ACMA may also issue a media release.
The ACMA does not use a complainant’s name in an investigation report. However, complainants need to be aware that some details of the complaint may receive publicity, regardless of whether a breach is found.
Last updated: 28 July 2016