Media release 6/2011 - 18 January
The National Relay Service call centre resumed full staffing capacity last
Saturday. The call centre, based in Brisbane and providing services nationwide,
had been operating on a limited staffing capacity since last Thursday.
The call centre was evacuated last Wednesday due to the risk posed by the
Brisbane floods, and resumed its full range of services at reduced capacity on
Thursday; capacity increased over the weekend as flood affected staff were able
to return to work.
The NRS provides telecommunications services, including an emergency call
service, to people who are deaf or have a hearing or speech impairment. During
evacuation of the call centre access to the emergency 106 service was
maintained and never interrupted.
The ACMA expresses its appreciation to NRS users for their patience during
this difficult time.
For more information or to arrange an interview please contact: Blake
Murdoch, (02) 9334 7817, 0411 504 687 or firstname.lastname@example.org.
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The ACMA is Australia's regulator for broadcasting, the internet,
radiocommunications and telecommunications. The ACMA's strategic intent is to
make communications and media work in Australia's public interest. For more