Computer and electronics retailer Penta Group has received a formal warning after an Australian Communications and Media Authority investigation found it was responsible for sending unsolicited marketing emails. Some of the emails also failed to offer the ability to unsubscribe.
In accordance with the ACMA’s graduated approach to compliance, the ACMA contacted Penta Group several times about its e-marketing approach prior to investigation. Penta Group did not, however, address the ACMA’s concerns.
A number of tools are available to industry to assist meeting its Spam Act obligations. The ACMA’s e-marketing blog—Successful e-marketing…it’s about reputation—is a resource that provides plain language advice on best practise e-marketing. You can sign up for the blog here.
If you receive a marketing email that you think may not comply with the Spam Act, you can report it to the ACMA’s by forwarding the message to email@example.com. You can forward SMS spam to the Spam SMS service on 0429 999 888.
For more information or to arrange an interview, please contact: Blake Murdoch on (02) 9334 7817, 0434 567 391 or firstname.lastname@example.org
Media release 12/2014 - 6 March